Complaints procedure & form

Chipping Norton Swifts FC wishes to ensure that any adult and child involved with the Club feels confident and secure enough to raise complaints of any nature with the Club. We endeavour to make sure that any complaints received are solved quickly, simply and fairly. It is important for us to seek to deal with any issues in a satisfactory manner. This procedure is a guide to achieve this.

In all circumstances, individuals are positively encouraged to raise their concerns with a representative of the Club, which can be the Coach or Manager of the team, or a Club official, as described within these procedures below. A general principle is that we believe that, based on experience, most complaints can be dealt with in a relatively informal manner, through communication with the Coach or Manager, and with possible involvement from the Club Committee. But where this is not the case, we have robust and fair procedures in place for complaints to be dealt with more formally through the Club, with an option to escalate the issue to outside authorities.

Please access the procedure document attached and use the form provided for any complaint.